Terms & Conditions

Information We Collect
To be able to use our  website it is essential we keep on file the following information;

Name and postal address
Email address
Telephone number

Delivery Period
The service we use depends on the order value. We aim to deliver goods within 3 to 5 working days. If an item is out of stock and we anticipate a longer delivery date we will contact you by email or telephone to agree a new delivery date. Proof of posting can be given on request, as all items will be insured.

Payment Methods
We accept all major debit and credit cards

Online Orders and Card Security
Your privacy and security is of the upmost importance to us. Payment will be processed using Protx Secure Payment Gateway. All information is held securely and no data whatsoever will be passed on to a third party.

Returns
We offer a full refund on goods that are returned to us within 14 days of receipt. The goods must be returned in the condition that they were sent.

If you wish to return an item the cost of postage will be paid by the customer. We cannot accept responsibility for parcels returned to us that are lost in transit, therefore we strongly recommend at least the royal mail signed for service.

Please return your item/s including your order number and request to Lovethelinks Ltd 4 Copperhouse Court, Caldecotte, Milton Keynes MK7 8NL

For Faulty items to be exchanged please contact us on 01908 370046 or email us at info@lovethelinks.com. 

We will refund postage for goods that are deemed faulty.